To ensure fairness to all customers and to maintain the highest standard expected as members of Hospitality NZ we have adopted the following policies:
Cancellations For Individual Bookings - A Booking For One Room Only
Cancellations or amendments to bookings must be advised by email. Cancellations or amendments with less than 7 days’ notice from 2pm on the check-in day will result in the total amount of the booked accommodation being charged to the guests’ credit card. However we will endeavour to on-sell the rooms and will refund any on-sold room tariffs. Lugano Motor Lodge strongly recommends that travel insurance is purchased to cover costs arising from unforeseen circumstances and changes in travel plans.
Cancellations for ‘Special Events’ – including
Cancellations or amendments to bookings for the above events must be advised by email or fax. Cancellations or amendments with less than 90 days’ notice from 2pm on the check-in day will result in the total amount of the booked accommodation being charged to the guests credit card. However we will endeavour to on-sell the rooms and will refund any on-sold room tariffs.
Cancellations For Group Or Multiple Bookings - A Booking Of Multiple 3+ Rooms Under One Name (Or Different Names) By One Individual/Company
Cancellations or amendments to bookings must be done in writing by email or fax. Cancellations or amendments with less than 30 days’ notice from 2pm on the check-in day will result in the total amount of the booked accommodation being charged to the guest’s credit card. However we will endeavour to on-sell the rooms and will refund any on-sold room tariffs.
If you haven't cancelled your booking in writing within the required time and you don't turn up, the full room rate will be charged to your credit card.
*Any check-in after 8.30pm Weekdays or 8pm Weekends, please make contact with us so special arrangements can be made for your key.
Damage to Property:
Any damage including accidents to the property at the Lugano Motor Lodge including the building, rooms and chattels will result in the guest being liable to pay for damage. Please also note:
Any bond held can be used to cover damages (if no credit card is being used). The guest’s credit card will be charged for any theft, loss or damages incurred during their stay.
Parties And Noise:
Lugano Motor Lodge strictly enforces a NO PARTIES and NOISE Policy for the comfort of all guests, and will not tolerate excessive noise at any time. Guests who do not comply with these policies and disrupt the peace and quiet enjoyment of other guests will be required to vacate the premises immediately and without refund. The credit card of the registered guest will be subject to charges for damages due to guest complaints regarding excessive noise during posted quiet hours. This may include paying the tariffs for guests who leave as a result of your excessive noise. All visitors to your room must leave quietly by 9pm.
Changes In Reservation Term:
Any changes in reservation term will be treated as a new booking and additional charges may apply. Any extension to a book is subject to availability of room.
Earlier departure than the reserved date may not result in a refund unless the motel management approve and are able to re-let the booked accommodation.
Visitors are permitted at the management’s discretion. We do NOT allow large, noisy gatherings or parties in our rooms. Guests must leave the premises quietly before 9pm.
The registered guest is responsible for the behaviour of all of the visitors to their room for the duration of the registered guest's stay. All deliberate and/or reckless acts that result in damage to Lugano Motor Lodge and any costs associated with inappropriate behaviour resulting in loss of income to the motel will be charged to the registered guest. As parking space is limited, visitors vehicles are to be parked outside the complex.
Smoking Is NOT Allowed Outside Your Room Or In Any Room On The Property:
A designated area has been allocated for the comfort of smokers, please enquire at reception for an ash tray. Guests and visitors are prohibited to smoke inside OR outside their rooms.
To protect people from the health effects of second-hand smoke, smoking in most public areas including shopping malls, public transport, pubs, bars and restaurants is prohibited in New Zealand. All workplaces are smoke free.
If you do smoke in your unit, you WILL be personally charged NZ$500 minimum, to cover specialist cleaning and resulting loss of income.
Strong Smelling Foods:
In order to avoid residual lingering food odours that may be offensive to subsequent guests - the cooking of strong smelling foods is not permitted in this motel. If strong residual odours remain, the registered guest may be charged a minimum of $100 for the cost of professional cleaning. If the room cannot be rented until the smell is removed, the registered guest will be charged for the resulting loss of income to Lugano Motor Lodge.